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Shipgoar Return and Refund policy

SHIPGOAR RETURN AND REFUND POLICY

SHIPGOAR wants you to be 100% satisfied with your purchase.   However, if you are not completely satisfied with your order, you may return the product in its original condition and packaging to SHIPGOAR within 30 days from the date of purchase. Please go to our return center at https://shipgoar.myreturnscenter.com before making a return or if have any questions regarding our return policy.

We only accept return of the product with original package, not damage, and unused, otherwise we will give a partial refund.

RETURN INSTRUCTIONS

Complete the returns section of the original packing slip. 

  • If you are returning an item that was shipped to you as a gift please indicate so by completing the Name and Address section and marking the box.
  • Pack the item securely and in the original packaging, if possible.
  • Enclose the returns portion of the original packing slip with the item.
  • If you no longer have your packing list, please include a letter with the following information: your name, address, phone number, order number and return   reason.
  • We recommend that you send your return via an insured and traceable shipping service.  Make sure to note the tracking details.

SEND YOUR RETURNS TO:

8133 Sepulveda Blvd, Suite #116

Panorama City, 91402 CA.

For questions about a specific transaction, item quantities or a return, please contact our customer service department at shipgoar@shipgoar.com, or send us a message via our Contact Us page.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 24 hours.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  Depending on where you live, the time it may take for your exchanged product to reach you may vary.